These terms apply to the wine tourism experiences sold by Casca Wines, S.A. They form part of the contract and are given to you before you book.
1. Booking
Every experience is booked for a specific date and time, agreed with us before payment. Bookings are confirmed in writing. The minimum is 2 participants and the minimum value of a visit is €300, whatever the make-up of the group. A booking is confirmed only on payment in full, in advance.
2. Right of withdrawal
Because this is a leisure service provided on a specific date, the 14-day right of withdrawal for distance contracts does not apply, under article 17(1)(l) of Decree-Law 24/2014 of 14 February. The terms below apply instead. If you buy an open-dated voucher, with no date set, the 14-day right does apply and is counted from the day of purchase.
3. If you cancel
- More than 48 hours before the start: full refund.
- Between 48 and 24 hours before: 50% refunded.
- Less than 24 hours before, or no-show: no refund.
Refunds are made by the same means of payment, within 14 days of us receiving the cancellation.
4. If you change the date
One change of date is free of charge if requested more than 48 hours before the start, subject to availability. After that, the cancellation terms above apply.
5. Lateness
The route runs to a timetable. We hold the meeting point for 20 minutes; the experience then runs within the time remaining. Beyond 30 minutes with no contact from you, the booking is treated as a no-show.
6. If we cancel
We may cancel when the weather makes the vineyard, the beach or the cape unsafe or impassable, when the minimum of 2 participants is not met, or for any other cause beyond our control. In every such case you choose: a new date, or a full refund. We never impose a voucher in place of a refund. Refunds are made within 14 days.
7. Children
- Free up to 8 years old; 50% from 8 to 18. Child rates never bring a visit below €300.
- Minors must be accompanied by a responsible adult throughout.
- The wine tasting is for over-18s only, as Portuguese law requires (Decree-Law 50/2013). Minors are offered grape juice. We may ask for identification where there is any doubt about age, and may decline to serve wine.
- Child rates are arranged with us directly rather than bought online.
8. What is not included
Transport is not included. Guests travel between the meeting point and the stops in their own vehicle or their agency’s. Casca Wines does not provide, sell or arrange transport.
9. Terrain and accessibility
The vineyard is walked on deep sand and the coast is exposed to the Atlantic wind. Comfortable closed shoes are needed. The experience is not wheelchair accessible; if you have specific mobility needs, write to us before booking and we will tell you honestly whether it suits you.
10. Complaints
Complaints may be made in the electronic complaints book. In the event of a dispute, consumers may refer the matter to an alternative dispute resolution body; information at www.consumidor.gov.pt.
Casca Wines, S.A. · these terms are governed by Portuguese law.
